Refund policy

If there is a problem with your order please contact us within 5 days of receiving your order. We strive to meet the expectations and full satisfaction of all our customers. We are not able to provide refunds on "custom" orders. If the error was our mistake, we will fix it immediately and will refund the return shipping fees. If the error was not our mistake, and you are simply dissatisfied with the product or the font you chose, length, etc., then the piece is yours to keep. We cannot remake or partially refund without the original piece returned.